Tier 2 or second-line support or administrative level support is basically more in-depth technical level support and therefore experienced and knowledgeable on a particular product or service. For this level, you should have knowledge and good experience of various operating systems and hardwares.
For multi-tier companies, level 2 based jobs are most demanded in these days. It will also give your IT career to advance your knowledge and skills.
We provide a complete package to be an expert on level 2, so it will be easier for you to get your desired job.
The Level 2 training program will advanced your skills in:
- Provide technical support to learn management systems
- Advice and help in implementation of technology
- Develop and support methods and procedures
- Maintain learning management systems
- Provide remote troubleshooting solutions
- Work closely with other departments for collaborating IT projects
- Train other staff and stakeholders on technical issues if required
- Analyze complex computer system to identify the problems
- Develop and implement logical conclusions and effective solutions.